Latest Service Update

We are now able to offer the following services:

  • Lytchett Minster & Upton Town Council Offices - unfortunately, due to current restrictions, we are able to see clients by appointment only at this time.  Appointments will be arranged as required for existing clients or following telephone assessment. Should you need our help please ring the Citizens Advice Dorset Adviceline on 0800 144 8848.
  • Mill Lane, Wareham Office - Tuesday drop-in on a first come, first served basis from 12 - 2pm.

We hope we will soon be able to reopen our other offices and outreaches to the public and at some stage resume other drop-in services.

If you need advice:

From October 8th 2020 please call Citizens Advice Dorset Adviceline on our new freephone number 0800 144 8848 to speak to an adviser.

Or contact us via our webform for email or telephone call-back

Reaching out to Dorset residents:


We are supporting Dorset Council’s Reaching Out Campaign. If you have been impacted by COVID-19, we can provide free, confidential and impartial advice. Find out more.

Access  the latest advice online: 

 Access more organisations providing help:

Access online help on our national Citizens Advice website:

Law & RightsTax


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Citizens Advice Purbeck is the operating name of Purbeck Citizens Advice Bureau a company limited by guarantee registered in England, Company Number 3510199. Charity registration number: 1068414.

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