Need Water Advice?


If you are struggling to meet your water bills or have a problem with your supplier, our Citizens Advice water adviser may be able to help.  


Wessex Water has a number of schemes which may help you:

  • Deal with water debt
  • Spread the cost of your bills
  • Save money with a water meter
  • Lower the cost of your water bills

To talk to a water adviser and find out if you’re eligible, call 01929 775500 or email


Or visit: for a wealth of water advice.

For energy advice click here.

Just one of the ways in which we can help:

'Money is very tight and I am really struggling to pay my water bill'

A single parent, dependent on benefits, was in financial difficulty after a deduction from benefits due to an overpayment. As a result they got behind with their water bill. They contacted Citizens Advice for help and were accepted onto Wessex Water's Assist tariff  - a low rate tariff based on affordability. As a result they saved £24 per month. They also agreed a plan which enabled their debt to be written off after 2 years provided agreed payments are received during this term.




Advice Quality Assurance