Contact us:

If we are already helping you with an issue and you need to contact us, please phone 01929 551913. Please note if you are a new client or have a new issue, you will need to have an inital assessment so that we can get you the most appropriate help - see below.

For new advice issues

Phone  03444 111 444 (Monday - Friday 10am-4pm, local rate number)
The adviser will make a brief assessment of your enquiry and depending on the nature of the issue they may be able to provide you with advice over the phone or if appropriate offer a call back or an appointment. Call charges.


Please email your enquiry directly to It is helpful if you can provide your full name, address, date of birth and phone number. Please include as much detail as you can of your current situation and what you would like help with.

Citizens Advice Purbeck is covered by the Data Protection Act. Purbeck CAB is a member of Citizens Advice which electronically processes the personal information. Citizens Advice will treat your personal information as confidential. Your personal details will not be given to anyone else without your prior consent or sold to anyone. Citizens Advice will keep your email electronically for reference and audit purposes. Your email may be used for anonymous statistical reports to funders with the aim of improving the service provided to all clients by Citizens Advice.
Internet email is a way of making general enquiries but it is not a secure way to send personal information. Citizens Advice makes every effort to ensure the security and integrity of emails on our systems. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information after we’ve received it, Citizens Advice cannot ensure or guarantee the security of information when it is being transmitted.

Contact Form

Please fill in all the fields marked * and as much other information as you can:


When we record and use your personal information, we:

  • only access it when we have a good reason
  • only share what is necessary and relevant
  • don't sell it to commercial organisations

We'll make sure all your information is kept safe in our secure case management system.

We need to record information about you to help with your enquiry.  We have a legitimate interest to do this.  If you would like more information about how we will use your data please see our privacy policy.


We need your consent to record and use any special category personal data you have provided:

We need your explicit consent to use some information, including your ethnicity and health conditions. If you agree, we’ll use this information, which is known as “special category personal data” to:

  • give you advice
  • help us to gather data to improve our service
  • support our research in a way you can’t be identified

By ticking the boxes below, you consent to Citizens Advice Purbeck recording the special category personal data you have chosen to provide to Citizens Advice Purbeck. 

For further information about how we use special category data please see our privacy policy.


For non advice related issues only: 

Citizens Advice Purbeck 
Mill Lane
BH20 4RA

01929 551875

If you have a complaint: 

We want everyone who uses Citizens Advice to be happy with the service we provide.  However, if you are not satisfied with the service you have received from Citizens Advice, you can read about our complaints procedure here.

To read Terms & Conditions and Disclaimer click here.



Advice Quality Assurance