Need Energy Advice?

Are you worried by the recent headlines about rising energy prices?  Citizens Advice can help whether you are struggling to meet your energy bills, have a problem with your supplier, or simply want to review your energy use and costs. We can discuss your energy needs, do an energy comparison to check you are on the best tariff or payment plan, and help you switch if you want. We can also advise on any benefits that can be claimed, help you deal with billing issues and meter problems, and look at grants which may be available to improve your home.


To talk to an energy adviser or book a face-to-face appointment call 01929 775500 or email This support is available to residents of Dorset and Poole. If you live outside Purbeck we can put you in touch with your local Citizens Advice energy adviser. Help is also available through our Energy Advice pages from the drop-down menu above.

For water advice click here.


Access on-line energy help:




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See how Citizens Advice helped Norman with his energy bill:

Some of the ways in which we can help:

'My energy bills are really high'

Mrs C had a key meter for her electricity and was paying £30 a week. We arranged for her supplier to install a credit meter and for her to pay by direct debit of £32 per month, a saving of around £97 per month. We also arranged to switch her gas bill payments to direct debit a further saving of £80 per year.


'I am on a low income and struggling to pay my bills'

Mr G had a high gas bill which he was struggling to pay.  We looked at his income and discovered he was entitled to Pension Credit of around £25 per week. We applied for funds to pay off his outstanding bill and also arranged a discount on his water bill which he was entitled to because he was now in receipt of Pension Credit.


'I'm having problems with my energy supplier'

Miss T had moved into a new property 1 year ago and did not know who her electricity supplier was and didn't know how to find out.  She had never received a bill.  We found out who her supplier was and contacted them. Because Miss T had not given a meter reading when she moved in, the bill was estimated based on the previous occupant's usage.  The previous occupants were a family of 5 and Miss T lives on her own.  We talked to the supplier and they agreed a lower bill and affordable repayments for the amount Miss T agreed she owed. 


'My home is really cold and expensive to heat'

Mrs D had an electricity bill of around £600 for the last quarter. Her electric heating was very old and expensive to run. We arranged for Wessex Energy to visit Mrs D's property and as a result she was offered free cavity wall insulation and a grant towards a new heating system.


'I owe money on my energy bills and am worried I might get cut off'

Mr P is a lone parent who had not been able to work as his children were both under 5.  He came to see us because he could not pay his electricity bill and was worried he was going to be cut off. He also had a loan he was paying, which he had taken out when he was working, as well as a credit card debt.  We applied for a grant to pay the fee for a debt relief order and Mr P's debts were written off. Being debt free meant Mr P could afford his bills.



Further help from an Adviser

For an energy appointment with a local Citizens Advice adviser in Dorset, please call 01929 775500 or email


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